Ø Return Policy
You have 30 (change this) calendar days to return an item from the date you received it.
Ø Refund Policy
Here, at TimTom your money is safe and sound. Once we receive your item, we will inspect it and notify you on the status of your refund after inspecting the item.
Refunds can be requested for the following conditions.
Refunds can usually take up to 7 days after receiving and processing returns.
If you have initially paid through a card, the refund can be sent to the bank account which can take from 7 to 10 days. (Can take longer depending on the bank).
If you have initially paid through bkash, Nagad and Rocket then the refund will be sent back through bkash, Nagad, and Rocket to your account in 2 to 5 days.
To get a refund, follow these simple steps:
Kindly note, if we have sent any faulty product, the delivery charges or transaction cost for credit cards will be borne by us.
Delivery Timeline: Delivery might take longer than usual timeframe/line to be followed by TimTom. The delivery timeframe is only subject to estimation and please consider and calculate the announced timeframe as working days. It might vary depending upon the circumstances. Delivery might be delayed due to force majeure events which include, but not limited to, political unrest, political event, political event, national/public holidays/official holidays, pandemics etc also for the supplier delay for mass number of orders and for logistic partners like courier services. Order after 4 PM will be considered as an order of next business day. Our business days exclude government holidays/public holidays.
Note: It is requested to the respected customers to refrain from buying excessive goods by being panicked. We are unable to entertain any bulk quantity during COVID-19. Delivery may delay due to COVID-19.
Exceptional Delivery: There are some exceptional items imported from outside Bangladesh. These items can take more days to reach you.
Inside Dhaka City- Our delivery charge 80Tk. Inside Dhaka City we delivery our product maximum 1 to 3 days.
Outside Dhaka City- Our delivery charge 130TK. Outside Dhaka City we delivery our product maximum 3 to 5 days.